At CCURIOUSCACTUS, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return or exchange it within 30 days of delivery. Please review the following guidelines to ensure a smooth return or exchange process:
Eligibility for Returns and Exchanges:
- Items must be returned in their original condition, unused, and with all tags attached.
- Clothing and accessories must be unworn and free of any odors or stains.
- Shoes must be returned in their original box and show no signs of wear.
- Sale items and final clearance items are non-returnable and non-exchangeable.
How to Start a Return or Exchange:
- Contact our Customer Support team at contact@ccuriouscactus.com or call us at [Phone Number] to initiate your return or exchange. Please provide your order number and the reason for the return or exchange.
- You will receive a Return Merchandise Authorization (RMA) number and instructions on how to proceed with the return.
- Pack the items securely in their original packaging, along with any accessories or tags. Include a copy of your receipt or order confirmation.
- Affix the prepaid shipping label (provided by us) to the package and drop it off at the designated carrier’s location.
Refund Process:
- Once we receive and inspect your returned items, we will process your refund within 7-10 business days.
- Refunds will be issued to the original payment method used for the purchase.
- Shipping charges are non-refundable, except in cases of defective or incorrect items.
Exchange Process:
- If you wish to exchange an item for a different size, color, or product, please indicate your preference when contacting Customer Support.
- We will do our best to fulfill your exchange request. If the desired item is unavailable, we will process a refund for the returned item.
- Exchanges are subject to the same eligibility criteria as returns.
Exceptions:
- Items that have been worn, washed, or altered are not eligible for return or exchange.
- Final sale items, custom orders, and personalized products are non-returnable and non-exchangeable.
Customer Responsibility:
- Ensure that the items are properly packaged and protected during shipping to avoid any damage.
- Retain the tracking information for your return shipment until you receive confirmation that we have received your items.
We strive to make your shopping experience with CCURIOUSCACTUS enjoyable and hassle-free. If you have any questions or need assistance with your return or exchange, please do not hesitate to contact our Customer Support team. We are here to help!